FAQs

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ARE ALL THE EVENTS TICKETED?

YES THEY ARE. YOU WILL NOT BE ABLE TO ENTER THE SITE WITHOUT A VALID TICKET SO PLEASE HAVE THESE READY FOR OUR DOORSTAFF TO CHECK

 

CAN TICKETS BE REFUNDED OR TRANSFERRED TO ANOTHER DATE?

BECAUSE OF THE SCALE OF THE EVENT AND IT’S POPULARITY, TICKETS ARE NON REFUNDABLE AND NON TRANSFERABLE. PLEASE DOUBLE CHECK YOUR DATES BEFORE BOOKING

 

CAN I BUY TICKETS ON THE DOOR?

YES. PROVIDED WE ARE NOT SOLD OUT, YOU CAN PURCHASE TICKETS ON THE DOOR BUT IT IS WORTH CHECKING ON THE DAY IF IT STATES SOLD OUT ONLINE.

 

ARE UNDER 18’S/CHILDREN ALLOWED?

NO. BECAUSE OF THE NATURE OF THE EVENT WE HAVE A STRICT OVER 18S ONLY POLICY. WE ALSO OPERATE CHALLENGE 25 ON THE DOOR AND ALL BARS SO PLEASE BRING IDENTIFICATION WITH YOU

 

DO YOU ALLOW DOGS?

WE DO NOT ALLOW DOGS DURING THE EVENT AS IT GETS VERY BUSY AND COULD PROVE DISTRESSING FOR ANIMALS

 

DO YOU OPEN ON ANY OTHER EVENINGS?

NO, THE ROOFTOP EVENT IS ONLY OPEN ON FRIDAY NIGHTS BETWEEN MAY AND SEPTEMBER

 

ARE THERE ANY DATES THAT YOU ARE CLOSED?

WE WILL BE CLOSED ON FRIDAY 17TH AND FRIDAY 24TH JULY FOR THE SAIL GP RACING EVENT

 

DO YOU OFFER PRIVATE HIRE?

WE DO NOT OFFER PRIVATE HIRE FOR THE ROOFTOP. IF YOU WANT TO COME WITH A LARGER GROUP YOU WILL NEED TO PURCHASE TICKETS THROUGH THE WEBSITE

 

CAN I BOOK A TABLE?

WE DO NOT OFFER TABLE BOOKINGS. TABLES ARE ON A FIRST COME FIRST SERVED BASIS

 

WHAT FOOD WILL BE AVAILABLE?

WE WILL HAVE STREET FOOD AVAILABLE UNTIL 10PM FROM OUR FOOD HUT

 

WILL THERE BE GLUTEN FREE AND VEGAN OPTIONS?

YES, WE WILL ALWAYS HAVE BOTH VEGAN AND GLUTEN FREE OPTIONS AVAILABLE

 

WHAT HAPPENS IF IT RAINS?

THE EVENT WILL STILL GO AHEAD. WE HAVE PLENTY OF INSIDE SPACE AND THE MUSIC WILL BE MOVED INSIDE FOR YOUR ENJOYMENT

 

WHAT HAPPENS IF THE EVENT IS CANCELLED?

IN THE UNLIKELY EVENT THAT WE HAVE TO CANCEL YOU WILL RECEIVE A FULL REFUND

 

IS THERE DISABLED ACCESS?

THERE IS DISABLED ACCESS TO THE LOWER PART OF THE CASTLE BUT NOT THE RAMPARTS. THERE IS A DISABLED TOILET ON SITE

 

IS THERE PARKING?

YES, THERE IS PAY AS YOU GO PARKING AT THE D-DAY CAR PARK AND AVENUE DE CAEN

 

WHAT TIME DO YOU OPEN?

DOORS OPEN AT 6PM

 

DO YOU ACCEPT CARD/CASH PAYMENTS?

YES WE ACCEPT ALL MAJOR CREDIT/DEBIT CARDS AND CASH

 

IS THERE HEATING?

THE COURTYARD RESTAURANT IS HEATED. WE WILL PROVIDE OUTSIDE HEATER FOR SOME AREAS